We periodically need to take the trading engine offline to perform software upgrades, apply security patches, and other maintenance tasks. During these periods we display a notice on the website. If you have any urgent issues or concerns please feel free to open a ticket or message us on social sites, although please note that our staff may be busy performing the maintenance tasks and unable to immediately reply.
For small maintenance tasks (<10 minutes of downtime) we frequently do not announce any advance notice. Longer outages will be announced at least 2 hours in advance.