If you’re the victim of a theft and your stolen funds have been traced to qTrade you must open a support ticket (https://qtradehelp.zendesk.com/hc/en-us/requests/new), providing us with the following details:
- Detailed description of how and when the hack/theft happened.
- Detailed (clickable) blockchain links of all transactions involved in the process.
- A signed NDA or a statement where you’ll agree to abide by non-disclosure standards from qTrade
If there is substantial evidence that suggests the funds were indeed stolen, qTrade will temporarily freeze the assets.
During the process, you must provide us with a police report within 24 hours after submitting a support ticket. From this point qTrade will work directly with law enforcement officials to handle the stolen funds and work to resolve your case.