FAQ

General

• Behavior Policy
• Why does qTrade not support Sovereign Currency Exchange?
• Email Verification
• I not receiving Emails, what can I do?
• How can I suggest a new token listing?
• Geographic Restrictions

See all 8 articles

Security

• How can I disclose a security vulnerability to qTrade?
• What is Two Factor Authentication?
• My 2FA is not working
• I've lost access to my 2FA device
• Verifying offical qTrade communications

Withdraw/Deposit

• Invalid or non-qTrade address deposits
• Deposit Recovery Policy
• Withdrawal Limits and Verification Options
• Deposit not showing up

Website Errors

• Email Verification
• Scheduled maintenance downtime
• 'Disconnected' error message